FAQs

I have satellite or cable services, do I need to re-tune?

Satellite and cable services such as Sky, Freesat and Virgin Media are not affected by re-tuning.
However, if you are experiencing interference or picture loss on Sky services, and;

• You use one of the ‘number’ buttons, e.g. 6 on your TV remote to access Sky services, and;
• Your Sky box is connected via an aerial cable

This may be because your Sky box is tuned into the same frequency (‘channel’ 63) as that used from 17 March for Freeview BBC services.

Please contact Sky who can advise you how to re-tune your Sky box to a different ‘RF’ channel.

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Are you missing subtitles, recordings or your "favourite list"?

After re-tuning, you may need to reset your personal settings such as subtitles, scheduled recordings or your “favourites”. Refer to your instruction manual for how to do this.

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How do I remove the on-screen messages?

To remove the messages from your screen you need to press the yellow button on your remote control. If you don’t, they will disappear after one minute. The on-screen messages will appear each time you change channel to a different broadcaster, for example, if you move from a BBC channel to an ITV channel. However, if you move from BBC1 to BBC2 the messages will not appear again.

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Will I need to re-tune again?

It is good practice for Freeview viewers to re-tune their TVs or boxes from time to time, to receive the latest channel line-up. In addition, viewers will need to re-tune at each stage of the digital switchover. Put in your postcode and house number above to find out your other re-tune dates.

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Where can I find more information on re-tuning?

The vast majority of viewers with a Freeview TV or box find re-tuning straightforward and have no difficulties. You should be aware that the menus for each Freeview box, TV and recorder differ slightly.
On this website you will find easy-to-follow re-tune guides for popular makes and models which can be printed or emailed. Friends or family may also be able to help you, or speak to your local eletrical retailer. If you need any further assistance, an automated advice line will also be available on 08456 05 11 22. Alternatively, contact the manufacturer who should be able to provide advice.

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My Freeview TV or box has stopped working following a re-tune - what can I do?

A limited number of early Freeview TVs and boxes may fail when re-tuned. A list of models affected is available here which includes manufacturer phone numbers. If you discover your equipment is affected, Freeview recommends you contact the manufacturer. 

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