How to re-tune your Freeview TV or box

Basic re-tuning normally only takes a few minutes:

• Make sure your Freeview TV or box is on and in digital mode, usually by pressing the DTV or digital button on your remote. Then press ‘menu’.
• Select the 'set up' or 'installation' option. If you see picture icons, select the tool box, satellite dish or spanner.
• If you are prompted for a code, try 0000 or 1234.
• Select the full re-tune option. This is sometimes called 'first time installation', 'factory reset', 'default settings' or 'shipping conditions'. Do not select 'channel update' or 'add channels'.
• Press 'OK' if your equipment asks if you want to delete all your channels, don't worry this is normal.
• Channels will automatically be installed. This may take a few minutes and your equipment may shut down and restart.

Re-tune guides

For detailed information on how to re-tune, use our guides for your Freeview TV or box, or follow our link to troubleshooting.

Re-tune guides and instruction manuals

Troubleshooting