Missing channels or wrong news service?

Enter your postcode here for your guide to manual re-tuning

If you have the wrong regional news TV service

A few homes may be able to pick up their TV service from more than one transmitter, including one from a neighbouring TV region. This means you may not receive the regional service you were expecting.

Your choices

  1. Scroll down the channel list as you are likely to find your preferred regional service further down the list (probably in the 800's), add the channel to your 'favourites' list, or
  2. Manually re-tune your TV or box which will enable you to put your channels where you want them on the channel list.

What is a manual re-tune?

A manual re-tune enables you to select the order in which your channels appear on the programme guide.

Diagram illustrating that certain houses can receive TV signal from overlapping transmitters.

What do I do now?

First, enter your postcode in the grey panel on the right hand side of this page, and we will guide you through the manual re-tune process.

When do I need to re-tune?

Your questions

See all FAQs

Contact us

Call our automated advice line for more information on re-tuning

08456 05 11 22